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Job Vacancy Bengaluru, Karnataka Position Process Associate at Tata Consultancy Services

Tata Consultancy Services company icon
Published 5 hours ago

Tata Consultancy Services is currently accepting applications for the position of Process Associate in the Bengaluru area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Tata Consultancy Services operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Tata Consultancy Services
Position:Process Associate
City:Bengaluru, Karnataka
Province:Karnataka
Education:Confidential
Salary:INR 10.000 - INR 20.000 per Month
Job Type:Full-time

Job Description

Job Title: Process Agent
Job Skill: Domestic Voice Process
Job Location: Bengaluru
Shift Timing: Day Shift
Domain: Banking
Qualification/Education: Undergraduate/Graduate
Experience- Fresher/1-3 yrs
Position Summary
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Duties and Responsibilities
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Skills and Abilities
  • Versant 3 or Svar equivalent (Kindly note: There will be a voice assessment test conducted as part of the selection process)
  • Basic Telephone Etiquettes and basic computer skills
  • Ability to write, read and speak English to suit business need
  • Agent should be able to communicate in English, Hindi
Regional language proficiency as require
Location
Bengaluru
Job Function
BUSINESS PROCESS SERVICES
Role
Process Agent
Job Id
392756
Desired Skills
Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

Benefit

  • Opportunities for promotion
  • Access to the latest technology
  • Professional networking opportunities
  • Valuable work experience
  • Work-life balance
  • Recognition and performance awards
  • Professional training
  • Collaborative work environment
  • Skill development
  • Opportunities to contribute to business growth

Requirements

  • Experience in the Related Field (Preferred)
  • Able to Work in a Team
  • No Criminal Record
  • Minimum Age of 18 Years
  • Good Communication Skills
  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Karnataka
City Bengaluru
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Company Information

Tata Consultancy Services

Tata Consultancy Services (TCS) is one of India’s largest IT services and consulting companies, part of the Tata Group. Founded in 1968, TCS provides a wide range of services, including software development, business solutions, and IT infrastructure management. With a presence in over 46 countries, TCS is known for its innovative solutions and commitment to customer satisfaction. The company plays a pivotal role in the digital transformation of businesses globally, harnessing advanced technologies such as AI, cloud computing, and big data analytics to drive efficiency and growth.

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