Job Vacancy Kolkata District, West Bengal Position International Customer Service Executive at Ancile Services Private Limited

Ancile Services Private Limited is currently accepting applications for the position of International Customer Service Executive in the Kolkata District area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Ancile Services Private Limited operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	Ancile Services Private Limited
Position:	International Customer Service Executive
City:	Kolkata District, West Bengal
Province:	West Bengal
Education:	Confidential
Salary:	INR 25.000 - INR 35.000 per Month
Job Type:	Full-time

Job Description

Exciting Career Opportunity: Process Executive (Voice Process) – Night Shift | Kolkata Office

About the Company:

A leading Houston, Texas (USA)-based logistics company is expanding its global team and looking for dynamic and dedicated Process Executives to join our Kolkata office. You’ll play a key role in managing the company’s international hiring program and delivering top-notch customer interaction experiences.

Role Overview:

As a Process Executive (Voice Process), you will serve as the bridge between our U.S. operations and potential candidates. Your role involves handling recruitment-related communication, maintaining professionalism in every interaction, and ensuring seamless coordination across hiring stages.

Key Responsibilities:

• Conduct outbound calls to potential and shortlisted candidates for the hiring program.
• Manage inbound calls with exceptional communication and interpersonal skills.
• Demonstrate strong negotiation and persuasion abilities during candidate interactions.
• Post and manage job listings on leading job boards and portals.
• Engage with candidates via calls, chats, and emails throughout various recruitment stages.
• Prepare and maintain daily MIS reports and update internal databases.
• Collaborate effectively with internal stakeholders to ensure hiring objectives are met.

Desired Candidate Profile:

• Minimum 1 year of experience in international voice process (BPO/KPO).
• Prior exposure to overseas or U.S.-based recruitment is a strong advantage.
• Excellent English communication skills – both verbal and written – with a neutral accent.
• Ability to handle work pressure and meet deadlines efficiently.
• Proficient in basic computer applications (MS Office, email, job portals).
• Immediate joiners preferred.

Perks & Benefits:

• Highly competitive salary structure with performance-based incentives.
• Provident Fund (PF) and Health Insurance coverage (extendable to parents and dependents).
• Paid training and skill development opportunities.
• Stable, long-term growth with a reputed global organization.

Work Schedule:

• 5 days a week (Monday–Friday).
• Night shift aligned with U.S. time zones.
• Work from Office – Kolkata location only.

Transport Facility:

• Drop facility available within company-defined boundaries.

Job Location:

Kolkata, West Bengal, India

Job Type: Full-time

Pay: ₹25,00.00 – ₹35,00.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kolkata District, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Why do you consider yourself to be the right fit for the job role (as per the job description)?

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Kolkata District, West Bengal (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

Company Address

Province	West Bengal
City	Kolkata District
Google Map	Google Map