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Job Vacancy Kolkata, West Bengal, India Position Customer Service Advisor at BT Group

BT Group company logo
Published 5 hours ago

BT Group is thrilled to announce job openings for the position of Customer Service Advisor in the Kolkata, West Bengal area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At BT Group, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with BT Group.

Job Information

Company:BT Group
Position:Customer Service Advisor
City:West Bengal, Kolkata
Province:West Bengal
Education:Confidential
Job Type:Full-time

Job Description

We are seeking a professional Customer Service Advisor to deliver courteous, efficient support and to maintain positive customer relationships.

  • Handle phone, email, and chat inquiries; document cases accurately.
  • Diagnose and resolve issues; escalate complex matters as needed.
  • Provide empathetic, solution‑focused assistance to customers.
  • Excellent verbal and written communication skills.
  • Strong empathy, problem‑solving ability, and basic computer proficiency.
  • Customer‑focused attitude and a commitment to quality service.

We offer comprehensive training, a supportive team culture, and clear opportunities for career development.

Benefit

  • Opportunities for promotion
  • Access to the latest technology
  • Professional networking opportunities
  • Valuable work experience
  • Work-life balance
  • Recognition and performance awards
  • Professional training
  • Collaborative work environment
  • Skill development
  • Opportunities to contribute to business growth

Requirements

  • Able to Work Under Pressure
  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Good Communication Skills
  • Able to Work in a Team
  • Experience in the Related Field (Preferred)
  • Minimum Age of 18 Years
  • Willing to Be Placed in the Designated Work Location
  • No Criminal Record

Company Address

Province Kolkata, West Bengal
City Kolkata, West Bengal
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Company Information

BT Group

BT Group is a leading telecommunications and network services company operating in India. With a strong presence, BT Group delivers innovative solutions to businesses and consumers, focusing on enhancing connectivity and digital transformation. The company provides a range of services, including fixed-line and mobile communications, cloud solutions, and cybersecurity. BT Group emphasizes sustainability and social responsibility in its operations, contributing to the development of India’s digital landscape. Through strategic partnerships and cutting-edge technology, BT Group aims to drive progress and connectivity across the nation.