Job Vacancy Kalyan Nagar, Karnataka Position Chat Support Executive at Softvolt
Softvolt is thrilled to announce job openings for the position of Chat Support Executive in the Kalyan Nagar area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Softvolt, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Softvolt.
Job Information
| Company: | Softvolt |
| Position: | Chat Support Executive |
| City: | Kalyan Nagar, Karnataka |
| Province: | Karnataka |
| Education: | Confidential |
| Salary: | INR 18.285 - INR 32.273 per Month |
| Job Type: | Full-time |
Job Description
A Chat Support Executive provides real-time customer assistance via live chat, resolving inquiries, troubleshooting issues, and offering product information while maintaining high satisfaction through excellent written communication, empathy, and multitasking skills, documenting interactions, and escalating complex problems. Key responsibilities include quick response times, detailed record-keeping, and identifying trends for product improvement, often using specialized chat software. Key Responsibilities:
- Respond to customer questions and issues promptly and accurately via live chat.
- Troubleshoot problems and guide customers through product/service usage.
- Document all customer interactions, issues, and resolutions in the support system.
- Escalate complex or unresolved issues to appropriate teams.
- Maintain a positive, empathetic, and professional tone.
- Gather customer feedback to share with Product, Sales, and Marketing.
- Stay updated on product knowledge, company policies, and support tools.
- Identify and report product malfunctions or common customer pain points.
- Age criteria 18 to 29 years
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,285.48 – ₹32,273.06 per month
Work Location: In person
Benefit
- Recognition and performance awards
- Skill development
- Work-life balance
- Professional networking opportunities
- Access to the latest technology
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Valuable work experience
- Opportunities to contribute to business growth
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Karnataka |
| City | Kalyan Nagar |
| Google Map | Google Map |
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