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Job Vacancy Hyderabad, Telangana Position AGM – Customer Care & Retention Back Office at Vodafone Idea

Vodafone Idea company logo
Published 5 months ago

Vodafone Idea is currently seeking applicants for the position of AGM - Customer Care & Retention Back Office in the Hyderabad area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Vodafone Idea operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Vodafone Idea
Position:AGM - Customer Care & Retention Back Office
City:Hyderabad, Telangana
Province:Telangana
Education:Confidential
Salary:INR 22.000 - INR 45.000 per Month
Job Type:Full-time

Job Description

We are seeking a qualified AGM – Customer Care & Retention Back Office to enhance our customer service operations. The ideal candidate will oversee back-office processes, ensuring efficient handling of customer inquiries and retention strategies.

Responsibilities include managing the customer care team, developing retention initiatives, and analyzing customer feedback to improve services. Strong leadership and communication skills are essential for this position.

Benefit

  • Skill development
  • Opportunities for promotion
  • Collaborative work environment
  • Professional training
  • Work-life balance
  • Professional networking opportunities
  • Valuable work experience
  • Access to the latest technology
  • Recognition and performance awards
  • Opportunities to contribute to business growth

Requirements

  • Experience in the Related Field (Preferred)
  • Able to Work in a Team
  • No Criminal Record
  • Minimum Age of 18 Years
  • Good Communication Skills
  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Telangana
City Hyderabad
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Company Information

Vodafone Idea

Vodafone Idea Limited, formed by the merger of Vodafone India and Idea Cellular, is one of the leading telecom operators in India. Launched in 2018, the company offers a wide range of services, including voice, SMS, and mobile data. With a strong commitment to improving connectivity, Vodafone Idea focuses on expanding its digital infrastructure to serve millions of customers across the country. Despite facing challenges in the competitive market, it continues to innovate and enhance user experiences, positioning itself as a key player in India’s telecommunications landscape.